Scripts
The Script/Training folder from Google Drive. Click a file to open it.
Resolution Link Generator
Sales Stats
Resolution Dashboard
Financing App
QA Call Search
Role Plays
Practise the script with a live voice role play. Allow the microphone when your browser asks.
Archive
Every SMS and call record. Asked to sign in below? Use Open in new tab once — this page picks it up.
YTEL custom dashboard
Live floor: calls waiting, agents, talk time, deals. Updates every second.
News Update
Post a notice and it covers every agent’s screen until they press Confirm. Their confirmation is recorded here, so you know who has read it and who hasn’t. Open tabs pick it up within a minute.
Agent roster
Every agent's current level, progress in their current level, and authorization to sell.
Test Results
All certification submissions across the floor.
User Management
Invite agents, approve new sign-ins, and manage who can use the Agent Hub.
Admin
Portal-wide tools and diagnostics.
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